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CarrierChat: Harvard Pilgrim's Take On COVID-19, Bundled Payments & Member Experience

Healthcare is complex, confusing and frustrating at times.

During this season, we'll be catching up with local carrier partners from across New England to get their view on healthcare and the health insurance landscape in Connecticut along with the strategies they have in place for cost containment, member experience, product innovation, and more. We sat down with Paul Bartosic, Director of Sales at Harvard Pilgrim, to discuss how they've been responding to the COVID-19 pandemic, what their clients are doing with their wellness funds, how they are utilizing bundled payments and what their service team is doing to help improve the member experience.

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