Sneak-peek of Annette's profile Q&A:
You've been in the industry for over 30 years in a variety of different roles. What have those roles taught you about our health insurance system?
That no matter what my role is and where the industry takes us, people need help navigating this dynamic and complex system. My current perspective and passion is born from the lessons of past years. From my first encounter as a claims representative helping someone pay for necessary treatment to fighting for treatment of last resort for a terminal cancer patient with no other options, I know how important our work is. Healthcare and insurance needs and demands are not a one-size fits all. Change is inevitable as our health insurance system grows and adapts to fit the needs of the population. As agents and brokers, we must not merely keep pace with it; we must stay out in front of it.
A dedication to learning and mastering this ever-changing system, along with all the entities and areas it touches, is the only way to ensure that we can serve our clients now and in the future. There's no such thing as knowing too much. The laws and regulations are so intertwined with other areas that understanding benefit plans and contracts alone isn't enough. Coupling our growing knowledge with each client's unique wants and needs is the only way to truly help them weather their financial healthcare obligations.
Let's face it: The only thing that is static is our clients' need for expert, trusted advice. Success with our clients and the industry is the result of intentional action, not casual association. My roles in operations, sales and now regulatory and compliance provide more opportunities to not only help clients but to support and assist those in all areas of service. I look at each new development, or potential development, from all experiences: claims, client service, sales, operations and compliance. Through these overlapping disciplines, I am better able to develop and communicate broader ideas and solutions for all stakeholders.
Your company has always been an innovator in the benefits arena. How would you describe the OneDigital business model?
We continue to build on our legacy of developing innovative ideas and strategies that help lower costs, deliver better benefits, promote healthier lifestyles, eliminate headaches, provide peace of mind and ensure compliance confidence. We are always on the lookout for new ways to serve our clients–adding the products and services necessary to achieve the best client experience.
We continually strive to deliver market-leading benefits solutions and offer a sophisticated combination of strategic advisory services, analytics, compliance support, technical innovations and HR services and capital-management tools.