Leading Customer Experience Expert, Donna Peeples, Joins Board of Directors
ATLANTA, GA – October 24, 2019 – OneDigital Health and Benefits, the nation’s largest company focused exclusively on employee benefits and human resources consulting, today announced the appointment of Donna Peeples to its Board of Directors. Peeples is a recognized business leader and a global authority in customer experience innovation. Her appointment became effective immediately.
Donna’s impressive leadership experience will be highly valuable to our board. We will benefit from her expertise in highly regulated and uniquely challenging industries, like the employee benefits and HR space, as well as her know-how in overall transformative change and helping brands put the customer at the center of everything they do. OneDigital firmly believes that board diversity – in expertise, perspectives and backgrounds – leads to a strong operational foundation and exceptional business performance.
— Adam Bruckman, President and CEO, OneDigital Health and Benefits
With so much change and disruption unfolding in the employee benefits and HR industry, this is an opportune time to work with a forward-looking board and Management team committed to the future success of the industry,” said Donna Peeples. “There is a great horizontal between the customer experience externally and internally at the workplace, and I am thrilled to channel my experience and insights to help OneDigital lead in this new era of work.”
In addition to her responsibilities as a OneDigital board member, Peeples will continue to serve as President and Chief Customer Officer for Pypestream, a customer engagement solution that connects businesses to their customers through the power of conversational AI to drive satisfaction and loyalty. Peeples is also a highly sought-after professional and civic leader, currently serving in a number of roles, including as an Adjunct Professor and Founding Board Member for the Customer Experience Program at Rutgers University and Board Member for Cogito.
This latest appointment will bring the OneDigital board to seven members, anchoring the leadership team’s ability to provide an exceptional client experience and continue to lead in the employee benefits and HR space.
About OneDigital Health and Benefits
OneDigital Health and Benefits, the nation’s largest company focused exclusively on employee benefits and HR, combines people and technology to power business growth. Serving companies of all sizes, OneDigital offers employers a sophisticated combination of strategic benefit advisory services, analytics, compliance support, human resources management tools and comprehensive insurance offerings. Headquartered in Atlanta, OneDigital's more than 1,700 employee benefits and human resource strategists serve the needs of more than 50,000 employers across the nation and manages over $5.8 billion in premiums as a result. OneDigital has been named to the Inc. 5000 List of America’s fastest-growing companies every year since 2007. Currently listed as 18th on Business Insurances’ Top 100 Brokers for 2019 as well as 13th in EBA’s Top 50 Brokers in the Large Employer Group, OneDigital’s experience offers a fresh thinking and strategic perspective that will improve all aspects of plan design and performance.