Media Feature
Marcia Calleja-Matsko on AI Policy, Employee Education, and What Companies Get Wrong in IT Brew
The Missing Piece in Most AI Rollouts: Why the People Component Can't Be an Afterthought
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Article Summary
OneDigital's Chief Information Officer, Marcia Calleja-Matsko, shares her perspective on AI governance and employee education in a recent IT Brew feature — and why helping employees understand the "why" behind AI policy is just as important as the policy itself.
Most companies have an AI usage policy. Far fewer have employees who actually understand it. That gap is at the center of a recent IT Brew feature, which found that more than one-third of IT professionals have little to no confidence that employees using AI at their organizations are aware of internal AI and data security guidelines.
For HR and benefits leaders, the stakes are clear. As AI becomes embedded in everyday workflows — from benefits administration to employee communications — managing that adoption is as much an organizational challenge as a technical one. And closing that gap requires more than a policy document or a one-time training.
OneDigital Chief Information Officer, Marcia Calleja-Matsko, featured in the piece, puts it plainly: automation and AI initiatives too often focus on the technology and skip the people. Organizations that get this right prioritize helping employees understand not just what is changing, but why — and what it means for them, their teams, and the company.
"That's something that companies and teams often forget about. They just tell them, 'This is what we're doing,' without helping them understand, 'This is why we're doing this. This is how it's going to help you, the company, your teams."
The piece also highlights a broader truth that HR leaders will recognize: communication isn't a one-and-done effort. Employees who receive a policy via email will forget it within a day. Sustained, repeated communication is what moves the needle — and that's as true for AI governance as it is for open enrollment.
For organizations navigating the rollout of AI tools and policies, the takeaway is clear: technology and governance frameworks only go so far. The organizations that build real AI fluency among their employees are the ones that treat education and communication as ongoing priorities, not implementation afterthoughts.
Read the full IT Brew article here: More Than One-Third of IT Pros Aren't Confident Employees Know AI Policies
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