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FIRECE INTELLIGENCE
OneDigital AI, Technology & Innovation
AI runs through everything we do — amplifying how our people work, driving precision cost containment, and guiding workforce transformation. Every bit proven here first.
AI LEADERSHIP, IN PRACTICE
Fierce Intelligence, Delivered.
OUR FOUNDATION
AI That Amplifies Our Best People
OneDigital's AI runs on one integrated advisory model — spanning benefits, insurance, financial services, and human capital management — so every insight is connected, not siloed. Every advisor, consultant, and producer carries the intelligence of the full organization into every conversation, delivering the depth and precision that changes outcomes for clients and their people.
OUR PLATFORM
Precision Cost Containment with Impact Studio
Impact Studio gives employers and consultants a live, cross-portfolio view of health benefits, retirement, total rewards, and HR spending in one interface. Employers can model plan changes, project costs five years out, and benchmark against verified peers. Claim-level intelligence pinpoints what's driving costs and prescribes a continuous, AI-powered action plan.
OUR PRACTICE
AI Workforce Readiness, From Assessment to Action
AI is reshaping every workforce faster than most organizations can prepare for. OneDigital gives employers a structured path forward — from assessing where they stand today to building the strategy and capabilities to lead what's next. With 400+ HR, workforce and benefits experts, we bring both the human and business sides of transformation into every engagement.
Proven From the Inside Out
65%
AI-Enabled, Company-WideMore than 65% of OneDigital's workforce actively uses AI in daily work, deeply embedded across how our people operate, not layered on top as a side tool.
Read the Case Study
20+
AI CoWorkers, Working Alongside Our People20+ AI CoWorkers work alongside 6,000+ employees across every function. Each one carries a name, holds a defined role, reports to a human manager, and is reviewed like any other member of the team.
Meet our newest Coworker
FOR BUSINESSES NAVIGATING AI TRANSFORMATION
Practical Guidance for Building an AI-Ready, Blended Workforce
NOW AVAILABLE
Workforce Intelligence by Mike Sullivan & Vinay Gidwaney
Workforce Intelligence: A People-First Playbook for Leading Your Company Through AI Transformation treats AI transformation as a people decision, not a tech one. Inside, you'll find a roadmap for managing AI as talent — recruited, supervised, and developed, with human judgment in the loop at every step — along with the WI Score, a single measure of how your blended human-and-AI workforce is actually performing.
BUSINESS GUIDANCE
AI Hub for Employers and HR Leaders
Your Workforce AI Strategy Starts with the Right People Partner. As AI reshapes how work gets done, HR leaders need more than tools — they need a clear, intentional approach to bringing people and AI together. OneDigital offers the resources, frameworks, and expert guidance to help you move from scattered AI activity to a people-first strategy, with human judgment built into every decision along the way.
"We spend less time on the tedious and it frees up more time to do the things that matter.”
Tom Bazzano, Managing Consultant, Employee Benefits, OneDigital East
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What makes our technology approach different?
Learn how OneDigital combines data, AI, and interconnected platforms to create smarter, more engaging experiences for businesses and individuals alike.
Most benefits tools do one thing well — benchmarking, utilization, or cost modeling — leaving employers to piece together the full picture from several disconnected sources. Impact Studio is OneDigital's total rewards platform, built to layer that data together instead of leaving it scattered, so a recommendation in one area, such as plan design, can account for its effect on retirement or total rewards, rather than solving one problem while creating another. The result is visibility employers don't get from point solutions, and a clearer line from data to decision to measurable ROI.
OneDigital delivers a connected suite of technology platforms that enhance every aspect of the employer and employee experience. Impact Studio, our total rewards platform, gives consultants and employers deep visibility into benefits, retirement, and cost modeling. For risk management clients, we offer a secure coverage portal; individual clients get digital tools for portfolio visibility, financial education, and personalized guidance.
Beyond that, OneDigital's technology ecosystem includes:
- Benefits education and communications platforms with predictive analytics and survey tools
- Care navigation solutions integrated with analytics for data-driven employee support
- Digital hosting and engagement analytics, helping employers understand participation and optimize campaigns
- Open enrollment technology featuring interactive virtual guides and personalized decision support
- Turnkey wellbeing and mental health platforms, offering on-demand resources and content calendars for year-round engagement
These connected systems empower employers to improve engagement, drive informed benefits decisions, and achieve measurable outcomes.
OneDigital maintains a comprehensive data privacy and security framework to safeguard client information across all platforms and integrations. Our approach includes HIPAA compliance and Business Associate Agreements with clients and vendors handling PHI/PII, SOC 2 Type II attestation validated through independent audit — a level of certification rare among national benefits and HR consulting firms — encryption in transit and at rest, privacy-by-design principles embedded into product development and AI workflows, and continuous employee training on compliance and cybersecurity.
OneDigital goes beyond offering white-labeled point solutions by developing tools that integrate across our full platform of interconnected insurance, financial services, and workplace consulting solutions—creating a seamless digital experience for employers and employees.
Our leadership is defined by:
- Proprietary innovation, including platforms like Impact Studio, which transform complex data into clear, actionable insights.
- Seamless integration across benefits, HR, retirement, and risk management technologies to deliver a single, cohesive experience.
- AI and analytics that personalize engagement, automate decision support, and forecast outcomes with precision.
- Strategic partnerships with leading technology providers, ensuring continuous advancement and scalability.
- A human-centered design philosophy, using technology to enhance—not replace—the relationships that define OneDigital’s service model.
By blending innovation with integration, OneDigital delivers a truly connected ecosystem that empowers clients to make smarter decisions, drive performance, and future-proof their people strategy.
More than 65% of OneDigital's workforce actively uses AI in daily work, a strategy that spans nearly every part of our enterprise, not a single department's initiative.
In HR, automation has taken over scheduling and administrative work in hiring and performance reviews, giving our people more time for the parts of the process that actually require a human, while keeping our high-touch culture intact. Learn more here.
In marketing, AI-enabled workflows give our teams some of the most sophisticated tools in the industry to support client outreach and producer needs faster, without losing the judgment behind them.
In sales and service, a team of 20+ AI CoWorkers supports our teams' research and analysis, so the people our clients work with can spend more of their time on relationships and problem-solving. Learn more about our coworkers here.
And that's just the start. We treat our own operations as the proving ground for what we bring to clients.
Digital coworkers are named, role-specific AI specialists that OneDigital has built into its day-to-day operations rather than layered on as a separate tool. OneDigital has deployed 20+ digital coworkers across the firm, with weekly adoption at 65% company-wide and as high as 85% in some functions, with each one scoped to a single domain — Ben for employee benefits benchmarking, Amy for property and casualty risk assessment, Nina for executive benefits and nonqualified deferred compensation, Dex for sales intelligence and prospect analysis, and more.
Each digital coworker reports to a named human supervisor, typically a senior practitioner in its domain, who owns its knowledge base, curates its use cases, and reviews its performance on a set cadence — the same structure applied to any other member of the team. This differs from a general AI agent, which acts autonomously without being prompted in the moment, and from a generic chatbot, which has no fixed role, no supervisor, and no ongoing review. The scoped, supervised, named-specialist model mirrors how employees already work: routing hard questions to the colleague with the deepest relevant expertise, rather than to a generalist who claims to cover everything.
Both — and deliberately so. Our proprietary technology, like Impact Studio, is built to connect data and insights across benefits, insurance, retirement, and workforce consulting, rather than serving any one line of business in isolation. Alongside that, we invest in and integrate leading third-party platforms where they're the right tool for the job — so clients get purpose-built innovation across the full breadth of what we offer, without paying the cost of rebuilding every layer of infrastructure from scratch.
Not every employer is starting from the same place, and we don't expect them to be. Some are still figuring out what AI means for their workforce. Others are ready to build a plan.
Our AI Hub has research, frameworks, and practical guidance for HR and business leaders working through that first question. When it's time to act, our consulting teams work directly with employers to implement and govern a blended AI-human workforce.
This isn't new for us. It's the same approach we've used internally, and the thinking behind it is laid out in our bestselling book, Workforce Intelligence.