CarrierChat: Aetna’s Focus on Member Experience & Controlling Pharmacy Costs

Healthcare is complex, confusing and frustrating at times.

During this season, we’ll be catching up with local carrier partners from across New England to get their view on healthcare and the health insurance landscape in Connecticut along with the strategies they have in place for cost containment, member experience, product innovation, and more. Duncan Stuart, President of the New England Market at Aetna, joins us to discuss Aetna’s response to the COVID-19 pandemic, how they are leveraging their relationship with CVS, what they are doing to control pharmacy costs, and how they are utilizing their Aetna One® Advocate (AIA) to enhance how they support members.

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